POLICIES

Refund Policy

There are no refunds for any services provided. There are no refunds for medications. If you request medication to be sent to a different pharmacy, we do not cover the cost difference or provide refunds.

Financial Policy

  1. Stellar Health does not accept insurance, all invoices are self-paid.

  2. All invoices must be paid in full. If full payment is not received, all services and/or medications provided on invoice will be VOID until full payment is received.

  3. If an invoice is not paid within 14 days the invoice will be canceled.

  4. All invoices are subject to surcharge fee.

  5. All Stellar Health prices are subject to change without notice.

Shipping Policy

Medications are shipped directly to your home from the pharmacy. Stellar Health does not see or touch any of the medications. Stellar Health is not responsible for damaged or missing items. Once you receive the medication place it in the refrigerator immediately. If there are any problems with the medication, you must contact the pharmacy directly. Once your invoice is paid in full it is your responsibility to check for your package daily, normally it only takes about 48 hrs. to receive medication but sometimes packages may be delayed due to unforeseen circumstances.

Appointment Policy

Stellar Heath has the right to cancel, deny or move your appointment date or time. If this does happen, we will notify you as soon as possible. Your appointment will be cancelled automatically for any of the following reasons:

  1. You have failed to pay your invoice in full.

  2. You have not completed required labs prior to your appointment.

  3. You did not complete required intake forms.

  4. We attempted to contact you but got no reply back within 3 hours.

  5. Your BMI is less than 25.

  6. You have Medicare insurance.

  7. You have Medicaid insurance and have been diagnosed with diabetes.

Pregnancy Policy

If you are currently pregnant, we cannot prescribe weight loss medications. If you become pregnant discontinue medications and notify Stellar Health immediately.

Weight Loss Policy

Even though many people have loss weight and continue to lose weight with these medications, there is no guarantee that this program or the medications will work for you. You must follow the program as directed and take the medications as prescribed.